Shopping Information
What Shipping Methods Are Available?
We partner with reliable carriers to ensure your artifacts arrive safely. We currently offer shipping via USPS, UPS, and FedEx. You will be able to select your preferred carrier and shipping speed during the checkout process.
How Long Will It Take To Get My Package?
We know you are eager to begin your adventure. For all in-stock items, our fellowship works to process and ship your order within 1 business day from our workshop in Medley, FL 33178. Delivery times will vary based on the shipping method you select at checkout.
Do You Ship Internationally?
Yes, we ship to fellow adventurers across the globe. International shipping rates and delivery times are calculated at checkout based on your location. Please be aware that customers are responsible for any customs and import taxes that may apply.
How can I find sizing information?
For wearable gear like tunics and belts, you can find a detailed sizing chart on each product’s page. We highly recommend measuring yourself according to the chart’s instructions to ensure a perfect fit for your adventures.
What About Backordered Items?
Some of our most sought-after, handcrafted items may be available for backorder. If you wish to request an item that is currently out of stock, please contact us. We can provide an estimated crafting and delivery time for you.
Payment & Product Information
What Payment Methods Are Accepted?
We accept a wide range of secure payment methods to make your purchase as smooth as possible. You can pay via any major Credit Card (Visa, MasterCard, American Express, Discover), PayPal, Zelle, ACH, or Wire Transfer.
Is Buying On-Line Safe?
Absolutely. Your security is our priority. Our entire website, including the checkout process, is protected with SSL (Secure Sockets Layer) encryption to ensure your personal and payment information remains safe and confidential.
Why does my handmade item look slightly different from the picture?
This is the magic of true craftsmanship! Our items are made by human hands, not machines. Slight variations in color, grain, or stitching are natural characteristics of the materials and the crafting process. These unique details ensure that your piece is a one-of-a-kind artifact with its own story.
How Do I Care For High Carbon & Damascus Steel?
To preserve the beauty and integrity of your high carbon or Damascus steel items, proper care is essential. Always clean and dry the steel thoroughly after use. Apply a thin coat of mineral oil or a dedicated blade oil to prevent rust. Avoid storing your item in a leather sheath for extended periods, as leather can trap moisture.
Can I request a custom order?
While we do not currently offer fully bespoke or custom-made items, we are always inspired by the ideas of our community. If you have a concept for a product you’d love to see in our collection, feel free to share it with our team. Your idea might just inspire a future Story-Keeper’s creation!
Orders and Returns
How do I place an Order?
Simply find the artifact you wish to acquire, add it to your cart, and proceed to our secure checkout. Follow the on-screen instructions to enter your shipping and payment information to complete your order.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to easily track your current order status, view your order history, and makes future checkouts faster.
Who should I contact if I have any queries?
For any questions, concerns, or tales of adventure you wish to share, you can reach our support fellowship by emailing us at xdeeredge@gmail.com. We’ll respond as quickly as possible.
How Can I Cancel Or Change My Order?
If you need to change or cancel your order, please contact us at xdeeredge@gmail.com immediately. Since we ship in-stock items within one business day, it is crucial to reach out as soon as possible. We will do our best to accommodate your request.
How Do I Track My Order?
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package via the carrier’s website. If you have an account with us, you can also find tracking information on your order page.
What if my order arrives damaged or is incorrect?
We carefully inspect every item before it ships, but should you encounter a problem, please contact us at xdeeredge@gmail.com within 48 hours of receiving your order. Please include your order number and a photo of the issue so we can make it right as quickly as possible.
How Can I Return a Product?
We want you to be completely satisfied with your purchase. We offer a 14-day return policy from the date your order was placed. The item must be unused and in its original condition. To initiate a return, please contact us at our support email for instructions.
Do You Offer Wholesale Accounts?
Yes, we are proud to partner with other merchants and groups who share our passion for quality gear. To inquire about opening a B2B or wholesale account, please email our wholesale team at b2b.deeredge@gmail.com for an application and pricing information.